PRIVACY POLICY

Last updated: September 16, 2026

Canela Stays, LLC (“Canela,” “we,” “us,” or “our”) operates canelastays.com, partners.canelastays.com, and related Canela online services (collectively, the “Sites”).

INFORMATION WE COLLECT

We collect information you choose to provide, such as your name, email address, phone number, property address and details, travel or stay details, inquiry messages, and information needed to discuss or provide rental-management, partnership, booking, or owner-report services. We may also collect limited technical information when you visit the Sites, including browser, device, IP address, pages viewed, and similar usage information.

HOW WE USE INFORMATION

We use information to respond to requests, evaluate properties or stays, schedule conversations, provide and improve our services, maintain business records, communicate with you, protect our Sites and business, and meet legal obligations. We may send service-related messages. Marketing emails include an unsubscribe option.

SERVICE PROVIDERS AND SHARING

We use service providers to operate our Sites and services. Depending on how you interact with us, these may include Systeme.io, Google Forms, Calendly, customer relationship-management, email, hosting, and booking or property-management providers. They may process information as needed to provide services to us and under their own applicable terms and privacy policies.

We do not sell personal information. We may share information with service providers, professional advisers, or authorities when needed to operate our business, comply with law, protect rights and safety, respond to a legal request, or complete a business transaction.

COOKIES AND TECHNICAL DATA

Our Sites and service providers may use cookies or similar technologies to make the Sites work, remember preferences, prevent fraud, and understand basic site use. You can control cookies through your browser settings, although some Site features may not work correctly if cookies are disabled.

RETENTION AND SECURITY

We retain information only for as long as reasonably needed for the purposes described here, including legal, tax, accounting, and dispute-resolution requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

YOUR PRIVACY CHOICES

You may ask us to access, correct, or delete personal information we hold about you, subject to applicable law. You may opt out of marketing emails using the unsubscribe link or by contacting us. To make a privacy request or ask a question, email privacy@canelastays.com.

CHILDREN

Our Sites and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

CHANGES TO THIS POLICY

We may update this policy from time to time. We will post the updated policy here and revise the “Last updated” date.

CONTACT US

Canela Stays, LLC

226 Cherry St Ste A

Metairie, LA 70005

privacy@canelastays.com

Canela Stays

Privacy, stated plainly.

This policy explains what information Canela Stays collects through its partner website, why we use it, and the choices available to you.

Last updated: September 20, 2026. This policy applies to the public pages at partners.canelastays.com and property inquiries submitted through those pages.

Information we collect

When you submit a property inquiry, we may collect:

  • Your name, email address, and phone number.
  • The property address, type, bedroom and bathroom information, current use, and furnished status.
  • Your goals, preferred timeline, and any additional details you choose to provide.
  • Basic technical information needed to operate and protect the website, such as the page used to submit the inquiry.

How we use it

We use this information to respond to you, evaluate whether a property and market may support Canela’s services, prepare for a strategy conversation, maintain our customer relationship system, and improve our website and service process.

We do not sell your personal information.

How information is shared

We may share information with service providers that help us operate our website, customer relationship system, communications, scheduling, or property evaluation. They receive only the information reasonably needed to perform those services.

We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction involving Canela Stays.

Retention and security

We retain inquiry information for as long as reasonably needed to respond, evaluate a possible working relationship, maintain business records, and meet legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may ask us to correct or delete information you submitted, subject to legal and operational recordkeeping requirements. You may also ask us to stop nonessential follow-up communications.

External services

Our pages may link to scheduling, STR Platform, communications, or other third-party services. Their own privacy policies govern information you provide directly to them.

Changes to this policy

We may update this policy as our website or services change. The “Last updated” date identifies the current version.

Questions or requests?

Email privacy@canelastays.com or call 747-2-CANELA (747-222-6352).