Furnished-rental management, your way
Already hosting guests? Canela helps review your listing, pricing, availability, and operating workload. Keep the responsibilities you want and define the support you need, from remote co-hosting to full-service management where available.
Available in select markets
Canela runs the agreed rental operation end to end, including listing strategy, pricing, guest communication, after-hours issues, turnovers, property care, vendor coordination, and reporting.
Available in any market
You choose which parts of the operation you want to keep. Canela covers the rest based on the property and the support you need.
Operational boundaries
This table shows the typical division of work. The Flex scope is tailored to the owner and property.
| Situation | Canela Flex | Canela 360 |
|---|---|---|
| Routine guest messaging | Depends on the defined Flex scope | Canela |
| After-hours guest calls and issues | Owner, unless included in scope | Canela |
| Guest reports property damage | Canela takes over the back-end claim process | Canela |
| Documenting damage and gathering evidence | Whoever discovers it—typically the owner or cleaning staff | Whoever discovers it—typically the owner or cleaning staff |
| Filing the STR Platform protection claim | Canela | Canela |
| Advocating for compensation | Canela | Canela |
| Reimbursement decision | STR Platform | STR Platform |
| Coordinating repair or vendor | Owner, unless included in scope | Canela |
| Costs not recovered from the guest or STR Platform | Owner | Owner |
Important: damage should be documented immediately by the person who discovers it. Canela uses that documentation to manage the claim process under either service model.
Local operations
Canela 360 is offered in select markets where dependable on-the-ground service providers are available. We are happy to work with an owner’s existing cleaners and service professionals. Canela Flex can be configured in any market.
Costs and reporting
Cleaning fees are collected from guests and retained by Canela. Repairs, supplies, platform charges, vendor invoices, setup costs, and permit costs are owner expenses.
Canela can pay vendors and receive reimbursement from the owner, commonly by deducting invoice amounts from owner payments. Vendor costs are not marked up, and reimbursement can be structured around the owner’s preference.
Before recommending a switch, Canela reviews available market data and demand. As a practical benchmark, we look for potential guest revenue near 2.5× expected monthly long-term rent, while recognizing that results and the Flex owner share depend on the agreed scope.
Frequently asked questions
The exact service scope varies by property and owner. These answers explain the standard approach.
Yes. Canela handles listing and revenue strategy, pricing, availability, guest communication, after-hours issues, cleaning and turnover coordination, maintenance and vendor coordination, property-care follow-through, claims, and owner reporting.
Yes. Flex is intentionally flexible. An owner may keep selected guest, cleaning, maintenance, or on-site work while Canela handles the agreed background systems and operational support.
You retain ownership of existing STR Platform listings and direct-booking sites. Canela can serve as co-host. Listings and direct-booking sites built by Canela are owned by Canela Stays unless otherwise agreed in writing.
Not yet. Flex is rolling out as a customized combination of services. Scope and pricing are designed around the property, market, and parts of the operation the owner wants to keep.
The owner or cleaning staff documents damage immediately. Canela manages the back-end STR Platform claim and advocates for compensation. The STR Platform makes the reimbursement decision; unrecovered costs remain the owner’s responsibility.
No. Canela can coordinate and pay vendors, then receive reimbursement from the owner. Vendor invoices are passed through without a Canela markup.
Start with the property
Share your current listing, results, and operating challenges. We review market demand, pricing, guest communication, and the tasks you want help with. Compare Canela 360 and Canela Flex before choosing a scope.