Canela service models

Compare vacation rental management and co-hosting options.

Canela 360 provides complete furnished-rental management. Canela Flex lets you keep the responsibilities you prefer and assign the rest to Canela. Either way, the scope is defined in writing before service begins.

Compare responsibilities Tell us about your property

Your existing listings remain yoursCanela can onboard as co-host and operate within the agreed scope.

No markup on vendor invoicesOwners reimburse the documented third-party invoice amount.

Responsibilities are written downThere should be no mystery about who handles what.

Two clear paths

Start with the operating relationship you actually want.

The right model depends on your market, your property, and how involved you want to remain. Already hosting? Explore operational support for existing vacation rentals. Planning a launch? Start with a property strategy review.

Full-service management

Canela runs the complete operation.

Available in select markets where Canela can establish dependable on-the-ground coverage. We are happy to work with qualified service professionals the owner already trusts.

Routine and after-hours guest support
Listing, pricing, and calendar management
Cleaning, inspections, and supply coordination
Maintenance dispatch and vendor coordination
Damage claims, operating follow-through, and owner reporting

Explore 360 pricing

Collaborative co-hosting

Keep what you want. Assign what you do not.

Available anywhere. Canela can locate service providers in any market, subject to local availability and cost. Flex pricing reflects the responsibilities assigned to Canela.

Choose listing, pricing, messaging, or reporting support
Add after-hours guest coverage when desired
Choose who coordinates cleaning and local service providers
Keep hands-on responsibilities that make sense for you
Receive a written scope and complete fee before service begins

Build your Flex scope

A common owner question

Who owns the listing?

Listings and direct-booking sites you already own remain yours.

Under both Canela 360 and Canela Flex, property owners retain ownership of their existing STR Platform listings and direct-booking websites. Canela can be added as co-host and manage the operation according to the selected model.

Canela-built assets are owned by Canela unless otherwise agreed.

An STR Platform listing or direct-booking website created by Canela Stays is owned by Canela Stays unless the parties agree otherwise in writing.

Who handles what?

See the operating difference.

Flex responsibilities are customizable. The table shows how a typical scope differs from complete 360 management.

Responsibility	Canela 360	Canela Flex
STR Platform listing and calendar	CanelaCanela operates the listing and availability.	Agreed scopeCanela or the owner can handle it.
Pricing and revenue management	Canela	Agreed scope
Routine guest messaging	Canela	Agreed scope
After-hours guest calls and issues	Canela	Agreed scopeCanela can provide coverage when included.
Cleaning and turnover coordination	Canela	Agreed scopeThe cleaning fee follows the agreed cleaning responsibility.
Inspections, supplies, and restocking	Canela	Agreed scope
Maintenance and service providers	Canela coordinatesApproval limits are agreed in writing.	Agreed scopeCanela can locate providers; local cost and availability vary.
Damage documentation	Whoever discovers the damage documents it immediately—typically the owner, cleaner, inspector, or service professional.
STR Platform damage claim	CanelaCanela files and advocates using the available documentation.	Canela when includedCanela can handle the claim process within the agreed scope.
Repair cost not recovered from guest or STR Platform	Owner	Owner
Owner reporting	Canela	Available in scope

Property qualification

We check whether the strategy appears financially worthwhile.

After you submit a property or schedule a strategy call, Canela reviews available market data, comparable performance, expected demand, and the operating requirements.

2.5×

As an initial benchmark, we look for realistic furnished-rental collections of approximately 2.5 times the property’s expected monthly long-term rent.

Illustrative example:
$2,000 expected monthly rent × 2.5 = approximately $5,000 in monthly guest collections. A typical illustrative owner share may be approximately $2,500 after cleaning costs, property consumables, repairs, maintenance, other operating expenses, and Canela’s management fee.

Illustrative planning estimates are not guarantees. Actual results vary by property, market, seasonality, pricing, availability, expenses, and service scope. If the market does not reasonably support the benchmark, Canela may recommend retaining the traditional rental strategy.

Canela 360

Performance-based management fee

Canela 360 begins at 17% and uses the agreed performance structure to establish the fee. Owners choose the priorities that matter most, and final terms are documented in the management agreement.

Canela Flex

Scope-based pricing

Flex pricing depends on the responsibilities assigned to Canela. The scope, fee, cleaning arrangement, approval limits, and expense handling are documented before service begins.

Third-party costs

No vendor markup

Canela pays approved vendors and the owner reimburses the documented invoice amount—normally through an owner payment deduction unless another arrangement is preferred.

Clear owner reporting

See what came in, what went out, and what remains.

Canela reporting is designed to show the owner how guest collections, cleaning, operating costs, management fees, and owner proceeds fit together.

Illustrative sample · no owner data

Sample Furnished Rental

Example reporting period

Guest collections$5,000

Cleaning & operating costs$1,525

Canela fee$975

Illustrative owner share$2,500

Privacy protected: Public examples contain no real address, owner information, guest identity, reservation code, vendor identity, receipt, or actual financial record.

What happens next?

A property-specific recommendation—not a generic sales pitch.

STEP 1

Tell us about the property

Share the address, current use, property details, goals, and expected timeline.

STEP 2

Canela reviews the market

We evaluate available demand data, comparable performance, local operating requirements, and the 2.5× benchmark.

STEP 3

Choose the service model

We recommend 360 or define a Flex scope based on the property and the responsibilities you want to keep.

STEP 4

Document the plan

Responsibilities, fees, approvals, cleaning, expenses, reporting, and onboarding steps are confirmed in writing.

Frequently asked questions

The practical details.

Property-specific exceptions and final responsibilities are confirmed in writing.

Canela Flex is available anywhere. Canela 360 is available in select markets where Canela can establish dependable cleaners, inspectors, maintenance providers, and other on-the-ground support. We are also happy to evaluate service professionals an owner already trusts.

You retain ownership of your existing STR Platform listings and direct-booking websites. Canela can onboard as co-host and operate them according to the selected service model. Listings and direct-booking sites created by Canela are owned by Canela unless otherwise agreed in writing.

Flex pricing reflects the responsibilities assigned to Canela. Cleaning, supplies, repairs, maintenance, and other operating needs still exist regardless of who coordinates them. An owner may retain more money by performing more work personally, but that amount may also compensate the owner for their labor.

When Canela is responsible for cleaning and turnover coordination, Canela collects and retains the guest cleaning fee and pays the cleaning provider. If a Flex owner physically performs and assumes responsibility for cleaning, the cleaning-fee arrangement is documented in the Flex scope.

No. Canela pays approved third-party providers and the owner reimburses the documented invoice amount. Reimbursement is normally deducted from an owner payment, but another arrangement can be used when preferred.

Routine and emergency spending limits are agreed in writing. Owner approval is required above the agreed threshold, except when immediate action is necessary to protect guests or the property within the authority established in the agreement.

Whoever discovers the damage should document it immediately—typically the owner, cleaner, inspector, or service professional. Canela can then use that documentation to handle the STR Platform claim and advocate for compensation. The STR Platform makes the reimbursement decision, and unrecovered repair costs remain the owner’s responsibility.

The benchmark is an initial screening tool, not a promise. If available market data does not reasonably support the furnished-rental strategy, Canela may recommend keeping the property as a traditional rental rather than encouraging an unsuitable switch.

Timing depends on existing reservations, property readiness, access, photography and listing work, cleaning and maintenance needs, permits, platform setup, and local service-provider availability. Canela outlines the transition sequence after reviewing the property.

We review the property, market demand, goals, current operating setup, likely service-model fit, responsibility boundaries, pricing structure, and the next information needed to make a sound decision.

Choose a model that fits the property—and your role.

Start with the property details or schedule a strategy call. Canela will review the available market data and explain the recommended next step.

Tell us about your property Schedule a strategy call